IT Support Specialist
About the role
[Company Name] is hiring an IT Support Specialist to keep our team's technology running smoothly. You will be the first point of contact for computer, account, and device issues, help onboard new employees, and keep our systems secure. We are looking for a patient problem-solver who enjoys helping people.
Responsibilities
- Respond to help desk tickets, calls, and chats in a timely and friendly way
- Troubleshoot hardware, software, network, and printer issues
- Set up laptops, phones, and accounts for new hires and remove access for departing employees
- Manage user accounts, permissions, and MFA in Microsoft 365, Google Workspace, or similar
- Install updates and patches and maintain device inventory
- Document solutions and maintain a knowledge base for common issues
- Escalate complex problems to vendors or senior IT staff with clear notes
- Support video conferencing and meeting room equipment
- Help enforce security policies and educate users on phishing
Requirements
- Experience providing technical support in a help desk, school, or business setting
- Working knowledge of Windows and macOS troubleshooting
- Familiarity with Microsoft 365 or Google Workspace administration
- Understanding of basic networking such as Wi-Fi, IP addresses, and DNS
- Clear, patient communication with non-technical users
- Strong organization and habit of documenting your work
- Ability to handle confidential information responsibly
Nice to have
- CompTIA A+, Network+, or similar certification
- Experience with mobile device management tools
- Familiarity with a ticketing system such as Jira Service Management, Freshservice, or Zendesk
- Basic scripting in PowerShell or Bash
Pay
[Pay range] · [Benefits summary]