Medical Receptionist
About the role
[Company Name] is seeking a Medical Receptionist to be the friendly first face patients see at our office. You will check patients in and out, manage the schedule, verify insurance, and answer phones while keeping patient information private. We are looking for someone warm, organized, and accurate who can stay calm when the waiting room is full.
Responsibilities
- Greet patients and visitors in person and by phone
- Check patients in and out, updating demographics and insurance information
- Schedule, reschedule, and confirm appointments
- Verify insurance eligibility and identify referral or authorization needs
- Collect copays and balances and reconcile daily payments
- Route calls and messages to clinical and billing staff
- Scan and file documents into the electronic health record
- Keep the waiting area organized and inform patients about delays
- Protect patient privacy in line with HIPAA and office policy
Requirements
- Experience in customer service, reception, or a front desk role
- Strong verbal communication and a friendly, professional manner
- Accurate data entry and computer skills
- Ability to manage multiple tasks in a busy environment
- Understanding of patient confidentiality or willingness to complete HIPAA training
- Comfort handling payments and basic financial transactions
- Basic familiarity with health insurance concepts like copays and deductibles
Nice to have
- Experience in a medical or dental office
- Familiarity with [practice management or EHR system]
- Medical terminology knowledge
- Bilingual skills matching our patient population
Pay
[Pay range] · [Benefits summary]